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Refund Policy

1. General Policy Statement

The Jamil Shriners are committed to providing exceptional service and products. We understand that sometimes circumstances change, and you may need to request a refund for online transactions. This policy outlines the conditions and procedures for refunds related to online ticket sales, online orders, and other online transactions. This policy is designed to protect the interests of the Jamil Shriners including all associated Clubs and Units, Shriners International, Shriner's Children's Hospital, Intelligent Integration LLC, and any agent or member of the Jamil Shriners.



2. Online Ticket Sales


2.1 Refund Eligibility:

  • Refund requests must be submitted at least 14 days before the event date.

  • Tickets purchased within 14 days of the event are non-refundable.

  • No refunds will be issued for no-shows or late arrivals.

2.2 Refund Process:

  • Refund requests should be submitted in writing via email to info@jamilshrinecenter.com.

  • Please include the order number, name, and reason for the refund request.

  • Approved refunds will be processed within 30 business days.

2.3 Exceptions:

  • In the event of event cancellation or significant changes in the event schedule initiated by the Jamil Shriners, full refunds will be issued automatically.


3. Online Orders (Merchandise)


3.1 Refund Eligibility:

  • Refund requests for merchandise must be submitted within 30 days of receipt.

  • Items must be returned in their original condition, unused, and with all original packaging and tags.

3.2 Refund Process:

  • Contact info@jamilshrinecenter.com to initiate a return and refund request.

  • Include the order number, item description, and reason for the return.

  • Once the return is received and inspected, refunds will be processed within 10 business days.

3.3 Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to a Jamil Shriners error (e.g., incorrect or defective item).


4. Other Online Transactions

4.1 Donations:

  • Donations to Jamil Shriners, Shriners International, and Shriner's Children's Hospital are non-refundable.

4.2 Membership Dues:

  • Membership dues are non-refundable once processed.


5. Protection of Interests


5.1 Fraud Prevention:

  • All refund requests are subject to verification to prevent fraud.

  • The Jamil Shriners reserve the right to refuse a refund request if fraud or abuse is suspected.

5.2 Legal Compliance:

  • This refund policy complies with applicable state and federal laws governing online transactions and consumer rights.

5.3 Limitation of Liability:

  • The Jamil Shriners, Shriners International, Shriner's Children's Hospital, and any agent or member of the Jamil Shriners shall not be liable for any indirect, incidental, or consequential damages resulting from the purchase or use of tickets, merchandise, or other online services.


6. Contact Information

For any questions or concerns regarding this refund policy, please contact us at:

Jamil Shriners Customer Support
Email: info@jamilshrinecenter.com
Phone: +1 803-772-9380

This policy is subject to change at the discretion of the Jamil Shriners. Please review this policy periodically for any updates or changes.

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